Aircall features software#
The downside to Aircall is that although the software includes a conferencing option, this is limited to five people and doesn’t include video options. This is a great option for those looking to improve customer experience, as generic hold music is rarely welcomed. There is also the option of voicemail personalization, which enables users to pre-record messages to greet callers when they are unavailable. Calls can be made from both desktop and mobile devices, allowing work to be done both on an in-office basis and on the go - ideal for teams operating remotely. It’s almost double the price, though, at $70 per user per month, which is especially expensive.Īs ever, there are savings to be had for annual payments, bringing the monthly equivalent costs down to $30 and $50 for Essentials and Professional respectively, marking savings of between 25% and 29% - pretty substantial.Īircall enables users to assign tasks to co-workers (Image credit: Aircall)Īircall offers a phone management system that is extremely flexible. Companies with more than 15 employees also get a dedicated account manager and personalized onboarding sessions which sets this above many of its rivals. Professional plans add things like call monitoring and whispering, more detailed analytics, and Salesforce integration, making it ideal for larger companies with sales in mind. While it’s great for smaller companies, it’s not cheap, at $40 per user per month. This package does have a lot to offer for SMBs, however larger companies may struggle with its limit of three teams, and lack of more premium features. There’s also support for call queuing, ring groups, extensions, and recording. The basic Essentials plan is filled with features, like access to over 100 integrations (which is usually the reserve of more expensive plans) and unlimited domestic calls.
Aircall plans and prices (Image credit: Aircall)Īircall offers three tiers of subscription for organizations: Essentials, Professional, and Custom.
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